FAQ
Find answers to the most common questions
about our products, orders, and services.
Can't find what you're looking for?
Contact us and we'll be happy to help.
PRODUCTS
1. What materials are your vanities made of?
Our vanities are crafted from high-quality materials including solid wood, MDF, plywood, and premium hardware for long-lasting durability.
2. Do your products come assembled?
Some products come fully assembled, while others require minimal assembly.
Please check the product description for details.
3. Can l order samples?
Yes, we offer material and finish samples. Please contact our customer
service team to request samples.
ORDERS & PAYMENT
1. What payment methods do you accept?
We accept all major credit cards, PayPal, and bank transfers.
2. Can I modify or cancel my order?
Orders can be modified or canceled within 24 hours of purchase.
Please contact us as soon as possible.
3. How do I track my order?
Once your order is shipped, you will receive a confirmation email
with tracking information.
SHIPPING & DELIVERY
1. What are your shipping methods?
We offer a variety of shipping options including standard shipping, expedited shipping, and freight shipping.
2. How long does shipping take?
Delivery times vary depending on the shipping method and destination.
Please refer to our Shipping Policy for estimated delivery times.
3. Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times may vary depending on the destination and customs regulations.
RETURNS & EXCHANGES
1. What is your return policy?
We accept returns within 30 days of delivery for unused items in original packaging. Custom or made-to-order items are non-returnable.
2. How do I start a return?
Please contact our customer service team with your order number and reason for return. We will provide return instructions.
3. How long does it take to process a refund?
Once we receive and inspect your return, refunds are typically processed within 5-7 business days.
CUSTOM ORDERS
1. Do you offer custom sizes and finishes?
Yes, we specialize in custom solutions. Contact us with your requirements and our team will assist you with the best options.
2. What is the lead time for custom orders?
Lead times vary depending on the complexity and quantity. Typically.
custom orders take 4-6 weeks to produce.
3. Can I see a design preview before production?
Once your order is shipped, you will receive a confirmation email
with tracking information.
OTHER QUESTIONS
1. Do you offer warranty on your products?
Yes, we offer a limited warranty on all products. Please refer to our
Warranty Policy for detailed information.
2. How can I contact customer support?
You can reach us via email, phone, or our contact form. Our support team is available Monday to Friday, 9:00 AM - 6:00 PM (PST).
3. Where is White Harbor Home located?
We are based in Los Angeles, CA, and proudly serve customers
across the U.S. and worldwide.